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FAQs

When will service be available in my area?

Orange County Fiber is in the second year of  a 4-year construction project. Use this link for an interactive map of the schedule, and areas where fiber is being offered.

I see contractors working in my area - how long before I have internet?

Even when you see crews working in your area, there are still several steps in the process of installing fiber optics, and getting high speed internet to your home or business. Here is an explanation of those steps.

Why do I have to provide my street address?

You must always start by providing your address so that we can be sure that you live in an area where we plan to build our network. By using your address, we can also determine the area to which you belong so that you’ll be referred to the correct website for your neighborhood. Knowing your location also helps us to estimate the cost for connecting you to the network.

I can't find my address, what should I do?

As long as you find your neighborhood in the list of areas you will be able to proceed.

Can I use a smartphone to show my interest?

Yes, of course! As long as you can reach the survey/signup form.

What is a "Champion?"

Champions are local enthusiasts who are keen to bring fiber to their neighborhood. Their role is to help socialize the idea of fiber within their communities. They try to drive awareness and get their neighbors to also express their interest online.

Can I change my answers to a survey?

If you for some reason have changed your mind, just make another survey and it will replace the previous one.

Can I change my sign-up?

For any questions regarding your signup you will have to contact us.

Can I submit multiple surveys or sign-ups from the same address?

Only one survey or signup per household/business is allowed.

Why do I have to accept COS System inc's Terms for User Registration when I register as a customer?

COS Systems Inc. is providing the Service Zones solution and is responsible for the information gathered at this site.

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©2021 Orange County Fiber. Bringing high-speed internet to the community

  • Home
  • About Us
    • Meet The OC Fiber Team
    • Help us bring Internet to your area
    • Areas We Serve
  • Why Fiber?
    • Process of Installing Fiber
    • Benefits of Fiber Optics
  • Service Plans
    • Residential Plans
    • Business Plans
    • Fees and Charges
    • Lifeline Discount Program
  • Be A Champion
  • FAQs
  • Refund and Cancellation Policy
  • On-line Bill Pay
  • Service Call Feedback
  • Contact Us